Contact Ember

Customer Support

If you have any questions or need help, ask the driver or get in touch with one of the following methods.

Chat: Use the chat bubble to the bottom right. We'll try to respond immediately but if it's taking longer you can leave your email and we will get back to you.

Email: Send an email to We'll respond within 24 hours.

Phone: Call us on +44 (0)131 510 4007. Our regular hours are 9am - 9pm, seven days a week, but in an emergency we are available 24 hours per day. Note that you can't book a ticket on the phone.

Our Offices

We have offices in Edinburgh and Dundee.


If you're visiting, go to the main entrance at 37a Castle Terrace, Edinburgh, EH3 9DZ (Google Maps). Call the person you're meeting when you arrive so they can let you in. We're in office J32.

If you're sending something, post it to Ember Core Ltd, Argyle House, 3 Lady Lawson Street, Edinburgh, EH3 9DR.


Our address is Block 5, 2 Seabraes Lane, Dundee, DD1 4NX (Google Maps). Access is via Seabraes Lane, either from Perth Road/Nethergate to the north or via the footpath round the side of the Vision building to the south.