Contact Ember

Customer Support

If you have any questions or need help, ask the driver or get in touch with one of the following methods.

Chat: Use the chat bubble to the bottom right. We'll try to respond immediately during office hours (7am - 9pm) but if it's taking longer you can leave your email and we will get back to you.

Email: Send an email to and we'll respond within 24 hours.

Phone: Call us on +44 (0)131 510 4007. Our regular hours are 9am - 6pm, seven days a week, but in an emergency we are available 24 hours per day. Note that you can't book a ticket on the phone.

Our Office

Our main office is in Edinburgh. The address is Ember Core Ltd, Argyle House, 3 Lady Lawson Street, Edinburgh, EH3 9DR (map pin for entrance). If you're visiting, call the person you're meeting when you arrive so they can let you in.